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Customer Service

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Send us a text (949)607-8734 ....we are from the future

Delivery Time

Orders are shipped in 2-4 business days, and currently ship via ground shipping. Surfboards may take longer to ship than smaller items. Please contact us about surfboard delivery time. Standard Shipping: Orders typically take one week for delivery, due to shipping locations you may receive orders from multiple locations.

  • Shipping Cost

    Most Orders Ship from San Clemente, California


    Regular Sized Orders Ship for $4.99 in the USA & $19.99 Internationally

    Swim Fins/Board Bags: California $4.99, USA $11.95, HI/AK $19.95, Canada $40, International $50

    Bodyboards/Skim/Beaterboards: California $9.95, USA $19.95, HI/AK $35, Canada $40, International $60

    Surfboards: Pickup Free (email us), California $79.99, USA $99.99, HI/AK (email us)

    Puerto Rico / APO, DPO, FPO --- S&H Similar to Hawaii but can take up to 10 business days

Returns & Replacements

Please contact customer service, to receive a Returned Merchandise Authorization #. You must request a refund 30 days after ordering the product. Shipping costs are NOT refundable & there is a 15% restocking fee, unless of course there is a mistake in your order. When returning merchandise you MUST use an insured shipping service, if not we cannot refund your order until we receive the product
NO RETURNS...
  • If you remove tags or missing packaging
  • Worn/Used Merchandise

Taxes (California Only)

Our fullfillment facility is in Orange County, California and the state of California requires that we charge tax for all orders happening within California


Privacy & Security
Information We Collect
We collect your name, address, phone #, and email to help process your order, but we will never sell any of this information to 3rd parties. We also have access to your ip address, which simply tells us where you are logging onto the internet from.


Cookies
Cookies are little snippets of information that allow you to stay logged in on our site & we also use temporary cookies which allows the shopping cart to remain full of product as you browse multiple pages on the site, these temporary cookies expire after you checkout. At anytime you can remove the login cookie from your particular browser.

3rd Party Companies
We work with 3rd party companies like Google.com for remarketing campaigns where they can view cookies to target quality advertisements that we pay for to bring you back to SurfShop.com, we also use Google Analytics which allows us to see which pages of SurfShop.com are the most visited.

Remove Yourself from Tracking
----If you have subscribed to our email, you can unsubscribe by going here
----Remove yourself from Microsoft's tracking list

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San Clemente, CA 92672 USA

[email protected]

© 2019 The Online Surf Shop

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